We work with renowned Blenders and Artisans in both Nicaragua and the Dominican Republic to produce complex and interesting Vitolas. We are inspired by our love for America and its history to credit cigars that are a reflection of the good America represents.
In general, we maintain ideal conditions in our facilities so when you order and receive your cigars they are ready to smoke. During the winter months, it may a good idea to allow your Emperors Cut Cigars to rest in your humidor for a few days before smoking.
The ideal condition to maintain and preserve your Emperors Cut Cigars is in a Humidor or container with a temperature of 70 Degrees Fahrenheit and 70% Humidity.
This is a matter of preference depending on what you like. For newer smokers, we typically suggest a bullet or punch cut. This cut allows you to enjoy what the cigar delivers without being overwhelmed.
However, we have a few recommendations based on the blend
We process and ship orders generally within 24 hours. Your shipment can be processed through either the United States Postal Service or the United Parcel Service.
You will receive an email notice of your processing status. You will receive a tracking number regarding delivery. You can select the method of shipment.
Cost is determined by your geography and the delivery manner/time shipped.
Should you want a refund, we ask that you send us an email describing the issue with your cigars. It there is physical evidence you can show, take an image and send it to: customerservice@emperors-cut.com.
Indicate if you want a refund or an exchange for the same cigars. We will ask you to return the remaining cigars.
All of our cigars are handmade and crafted with long-leaf filler tobacco from various growing regions in Esteli and Jalapa, Nicaragua and Cibao Valley, Dominican Republic.
Natural Pleasure - Produced in Esteli, Nicaragua
Toro - 6.5" x 52
Gran Robusto - 5.5” - 56
Robusto - 5” x 50
Gordito - 4” x 56
Jazz Series - Produced in Santiago, Dominican Republic
Toro (Miles) - 6.5" x 56
Gran Robusto (Trane) - 5.5” x 52
Gordito (Dizzy) - 4” x 58
Natural Pleasure Indulgence - Produced in Esteli, Nicaragua
Belicoso - 6.5" x 54
Lancero - 7” x 38
Red Tail Series - Produced in Santiago, Dominican Republic
Warhawk Toro - 6.5" x 52
Warhawk Torpedo - 6.25” x 52
332nd Toro - 6.5” x 52
332nd Torpedo -6.25” x 52
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For any inquiries or support, please email us at [customerservice@emperors-cut.com]. Our team will respond within 24-48 hours.
If you prefer to speak with a customer service representative, call us at [ X ]. Our support line is open [Days and Hours of Operation].
For immediate assistance, use our live chat feature available on our website during business hours. Click the chat icon at the bottom right corner of your screen to start a conversation with our support team.
We offer a variety of shipping options to meet your needs. Learn more about our shipping rates, delivery times, and policies on our [Shipping Information Page].
Your satisfaction is our priority. If you are not completely satisfied with your purchase, please review our [Return Policy Page] for instructions on how to return or exchange your cigars.
Every Emperor’s Cut cigar is crafted with the highest standards of quality. If you encounter any issues with our products, please contact us immediately. We are committed to resolving any concerns to ensure you have the best experience.